Refund and Cancellation Policy

Where Iranian Electronic Commerce Law applies to a consumer distance contract, the customer has at least seven working days to withdraw without penalty or giving a reason, beginning as provided by law. Statutory exceptions for particular goods or services may apply.

Nothing in this policy limits a non-waivable right available under the law governing your purchase.

An unpaid order may be cancelled at any time. If payment was received but provisioning has not begun, we will normally cancel and refund the full amount.

If we cannot provide the ordered service, we will promptly offer a full refund unless you expressly choose to wait for fulfillment.

If a service is materially defective, not as described, or cannot be delivered, contact support promptly. We may repair or replace the service, credit the affected period, or issue a full or partial refund as appropriate and as required by law.

For a valid discretionary request after activation, any refund may be reduced by the value already supplied and non-recoverable third-party costs, but only where applicable law permits.

Domain registration, renewal, transfer, redemption, licence, and provider setup fees are commonly committed immediately to a third party. Once completed, they are refundable only if the registry or provider reverses the charge or applicable law requires a refund.

A failed domain registration or an order we cannot fulfill will be refunded promptly.

Unless mandatory law provides otherwise, discretionary refunds are not offered for consumed service periods, suspended or terminated services following a material policy violation, account credits already spent, cryptocurrency or exchange-rate movements, or a customer's failure to use an available service.

Contact support with your account email, order and invoice numbers, and the requested outcome. A reason is helpful for investigation but is not required when exercising a statutory no-reason withdrawal right.

We aim to acknowledge requests within two business days. A refund due under a statutory withdrawal right is initiated promptly as required by law; other approved refunds are normally initiated within seven business days. Banks and payment providers may require additional processing time.

Please contact us before opening a chargeback so we can investigate duplicate charges, failed delivery, or unauthorized use quickly. This request does not remove any right to contact your payment provider, Enamad complaint service, consumer authority, or a court.

A refund does not include payment-provider, network, or currency-conversion fees that the provider does not return, unless the law requires otherwise.